1. Delivering satisfaction and service quality
پدیدآورنده : / Peter Hernon and John R. Whitman
کتابخانه: Central library of medical university of Isfahan (Esfahan)
موضوع : Reference services (Libraries)- United States- Management,Consumer satisfaction- United States
رده :
Z711
.
H557
2001
2. Delivering satisfaction and service quality: a customer-based approach for libraries
پدیدآورنده : Hernon, Peter
کتابخانه: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
موضوع : United States - Management ، Reference services )Libraries(,United States ، Consumer satisfaction
رده :
Z
711
.
H455
2001
3. Delivering satisfaction and service quality :a customer-based approach for libraries
پدیدآورنده : Hernon, Peter.
کتابخانه: Central Library and Information Center of Birjand University (South Khorasan)
موضوع : Management ، Reference services )Libraries( - United States,، Consumer satisfaction - United States
رده :
Z
711
.
H45
2001
4. Delovering Satisfaction and Service Quality
پدیدآورنده : Peter Hernon،John R. Whitman
کتابخانه: Library of Faculty of Psychology and Educational Sciences University of Tehran (Tehran)
موضوع : Reference - Services( Libraries) - United States- Management,Consumer Satisfaction - United States
رده :
Z
,
711
,.
H4
,
2001
